How long should the ambulance arrive - explanation of the Ministry of Health

10:09 12 September Kyiv, Ukraine

An ambulance team should arrive at a critical call in 10 minutes, and an emergency call in 20 minutes, the Ministry of Health explains.

At the same time, they note that during martial law, in the event of active hostilities in the territory from which the call was received, the departure of the brigade will be delayed until the end of the threat.

It can also be postponed “taking into account circumstances beyond the control of the organization of the emergency medical care system”, such as complicated traffic, meteorological conditions, seasonal features, epidemiological situation. This procedure is regulated by Cabinet Decree No. 1271.

How is a critical call different from an emergency?
  • Critical is accompanied by the absence or inefficient breathing, signs of massive bleeding or blood loss.
  • In an emergency, signs of consciousness, bleeding, acute coronary syndrome, acute cerebral stroke, disorder and breathing can be disturbed.
If the patient needs an assessment of the state of health, but the delay in medical care will not lead to a deterioration in his condition, the call is considered not an emergency and the ambulance will not arrive. At the same time, doctors can be sent to such patients, however, on the condition that there are free teams and there is no access to primary care from a family doctor.

As for non-core calls (the patient does not need help on the spot), he can be consulted by phone.